Frequently asked questions
Orders and downloads
How do I receive my guide?
Immediately after checkout, you'll see a download link on your order confirmation page. You'll also receive an email with your download link. Your guide is a PDF file you can keep.
I didn't receive my download email. What should I do?
Check your spam, junk or promotions folder. Make sure the email address you entered at checkout was correct. If you still can't find it, contact us with your order number and we'll send you a new link.
My download link has expired or stopped working.
For security, download links may have a limit on the number of downloads or a time limit. Contact us with your order number and we'll reissue your link.
Can I download my guide on more than one device?
Yes. Once downloaded, you can save the PDF to your own devices for personal use.
Format and compatibility
What format are the guides in?
All guides are PDF files. They open on almost any device using a free PDF reader, web browser or the built-in apps on phones and tablets.
Can I print my guide?
Yes, you can print guides for your own personal use. Many include printable worksheets and checklists.
Do you ship physical products?
No. All GuideMint products are digital downloads. Nothing is shipped and there are no shipping fees.
Payments
What payment methods do you accept?
We accept the payment methods shown at checkout, which may include major credit and debit cards and other secure payment options. All payments are processed securely; we never see or store your full card details.
What currency are prices in?
Prices are shown in Canadian dollars (CAD) unless otherwise indicated. Your bank may convert the amount to your local currency.
Are taxes included?
Applicable sales taxes, if any, are calculated at checkout based on your location.
Refunds and support
Can I get a refund?
Because our guides are delivered instantly, all sales are generally final. However, if your file is faulty, wasn't delivered, or you were charged twice, we'll make it right. See our Refund Policy for full details.
How can I contact you?
Use our contact page or email us at support@guidemint.store. We aim to reply within 1–2 business days.
Using our guides
Can I share or resell a guide?
No. Each purchase is licensed for the buyer's personal use only. See our License & Usage page.
Are your guides professional advice?
No. Our guides are educational. They aren't legal, financial, tax, medical or other professional advice. See our Disclaimer.