Last updated: September 29, 2026
We want you to be happy with your GuideMint purchase. Because our products are digital files delivered instantly, and can't be "returned" once downloaded, all sales are generally final. We will, however, always make things right in the situations below.
When we'll issue a refund or replacement
- Faulty file: your file is corrupted, won't open or is incomplete, and we can't fix it by sending you a working copy.
- Not delivered: you didn't receive your download and we can't resolve it by resending the link.
- Duplicate purchase: you accidentally bought the same product twice.
- Not as described: the product is materially different from its description on our Site.
How to request help
Contact us at support@guidemint.store within 14 days of your purchase with your order number and a short description of the problem. We usually reply within 1–2 business days. Approved refunds are issued to your original payment method; your bank may take a few business days to process them.
What isn't covered
We can't offer refunds after download simply because you changed your mind, bought the wrong product by mistake (other than duplicates), or didn't use the guide.
Your legal rights
This policy does not limit any rights you may have under the consumer protection laws that apply where you live. Where local law gives you additional rights (for example, a right of withdrawal for digital content in some countries), those rights apply.